FAQs

Choose your product and any available option, add it to your cart, then continue to Shopify checkout. The available payment methods are displayed before you pay.

Contact us as soon as possible with your order number. We will check whether fulfilment can still be changed. Your statutory cancellation rights are unaffected.

We serve UK addresses, with product-specific exclusions. Some suppliers do not serve Northern Ireland, islands, Highlands, remote areas or PO boxes. Check the product page before ordering.

Use the processing and transit estimates on your product page. Processing happens before shipping; courier transit alone is not the total time from purchase. Estimates are not guaranteed. See delivery information.

Use the tracking details sent after dispatch when available. Contact us with your order number if your parcel is later than its estimated window. Separately fulfilled items may arrive in different parcels.

For most online purchases, notify us within 14 days of receipt if you wish to cancel; you then have another 14 days to return the goods. Exceptions apply. See Returns & refunds and contact us for instructions.

Contact us as soon as you notice a problem, with your order number and photographs where possible. There is no blanket 48-hour reporting deadline that removes your statutory rights.

Use our contact form. We aim to respond within two business days.

Customers pay the direct return postage cost when changing their mind. This does not apply to faulty, damaged, incorrect or misdescribed goods where the law requires us to cover reasonable return costs. Contact us for the correct return address before posting goods. See our full returns policy and optional cancellation form.