Need help with a return? Contact AppliCharm with your order number and the items concerned.
Changing your mind
For most online purchases, you can notify us that you wish to cancel within 14 days of receiving the goods. You then have another 14 days to send them back. Exceptions can apply, including some personalised items and sealed hygiene goods that have been unsealed.
Starting a return
Ask us for the correct return address and instructions before posting anything. Do not send items to an address printed on a parcel without checking with us. Customers pay the direct cost of return postage for change-of-mind returns. This does not apply to faulty or misdescribed goods where we must cover reasonable return costs by law. Nothing here limits your statutory rights.
Damaged, faulty or incorrect items
Contact us as soon as you notice a problem. Include your order number, a description and, where possible, photographs to help us investigate. A delay in reporting does not automatically remove your statutory rights.
Refunds
Refunds due under your cancellation rights are normally made within 14 days of receiving the returned goods or evidence that you sent them back. A statutory cancellation refund includes the original standard delivery charge where applicable; additional express delivery costs need not be refunded.
Cancellation notices
Send a clear cancellation notice using our contact form. Include your order number and the items you wish to cancel.