Refund policy

To request a return or cancel an order, use our contact form.

Changing your mind

For most online purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have another 14 days to return them. You do not need to give a reason. Exceptions include personalised goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

Return instructions and postage

Customers pay the direct cost of return postage for change-of-mind returns. Contact us for the correct return address and instructions before posting goods. The business correspondence address and any address printed on the parcel are not automatically return addresses. Requesting instructions does not extend or restrict your statutory cancellation rights.

Faulty, damaged or incorrect goods

Contact us with your order number and details of the problem, with photographs where possible. We will arrange an appropriate remedy and cover reasonable return costs where required by law. The change-of-mind postage rule does not apply to faulty or misdescribed goods. There is no blanket 48-hour reporting deadline.

Refunds

Cancellation refunds are made within 14 days of receiving the goods back or evidence of return, whichever is earlier. We refund the original standard delivery charge where applicable; additional express delivery costs need not be refunded. Any lawful deduction for diminished value will be explained. Nothing in this policy limits your statutory rights.

Optional cancellation form

You may use this form or send any clear statement that you wish to cancel.

To: AppliCharm, via our contact form.

I give notice that I cancel my contract for the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):